1. Refund and Return Policy

Last updated: September 3, 2026

We want you to receive the product you ordered in good condition and to be able to access every digital resource you purchase. Because Wired & Grounded Co. sells both digital downloads and made-to-order physical products, different rules apply to each.

Digital products

Digital products are delivered electronically and cannot be physically returned. Except where required by law, digital purchases are final once the download link has been delivered.

If you receive a duplicate charge, the wrong file, a damaged or unreadable file, or no download link, contact us at support@wiredandgroundedco.com within 7 days of purchase. Include your order number and a short description of the problem. We will verify the order and, as appropriate, provide a corrected file, restore reasonable access, or issue a refund.

Digital-product links are currently limited to 5 download attempts per customer. Please save a personal copy after downloading. If a legitimate access problem uses those attempts, contact us and we will review the issue.

Made-to-order apparel and other physical products

Our physical products are made to order. For that reason, we do not accept returns or exchanges for change of mind, an incorrect size or color selected by the customer, or other customer ordering errors, except where required by law. Please review the product description and size guide before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@wiredandgroundedco.com within 30 days of delivery. Include:

1.    Your order number

2.    A description of the problem

3.    Clear photographs showing the full item and the issue

If the claim is approved, we will provide a replacement or refund at no additional cost. You generally do not need to return a damaged or defective item unless we specifically ask you to do so.

Small variations that naturally result from print-on-demand production, including minor differences in color or print placement, may not be considered defects.

Cancellations and order changes

Contact us immediately if you need to change or cancel a physical-product order. Once an order has entered production, we cannot guarantee that it can be changed or canceled. Digital orders that have already been delivered cannot be canceled except where required by law.

Missing or lost packages

If tracking shows delivery but you cannot locate the package, first check the shipping address, household members, nearby delivery locations, and your local carrier. If the package is still missing, contact us promptly at support@wiredandgroundedco.com For packages that never show delivery, contact us no later than 30 days after the estimated delivery date so we can investigate with the fulfillment provider and carrier.

Wired & Grounded Co. is not responsible for delivery problems caused by an incorrect or incomplete address entered at checkout, but we will help review the available options.

Refund timing

Approved refunds are sent to the original payment method. Your bank or payment provider controls how long it takes for the credit to appear.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Contact

For return, replacement, refund, or download-access questions, email support@wiredandgroundedco.com.