4. Shipping Policy

Last updated: September 3, 2026

This Shipping Policy applies to physical products sold by Wired & Grounded Co. Digital products are delivered electronically and are not shipped.

Digital delivery

Digital resources are delivered automatically to the email address used at checkout after the order is completed. Check your spam, junk, promotions, and order-confirmation folders if you do not see the message. If the download link is missing or does not work, email support@wiredandgroundedco.com with your order number.

Made-to-order production

Apparel and other physical products are made after an order is placed. Most orders leave production within approximately 2–7 business days, but production can take longer because of product availability, order size, quality checks, holidays, or unusually high demand.

Production time is separate from carrier transit time. All production and delivery dates are estimates and are not guaranteed.

Shipping rates and destinations

Available shipping methods, destinations, charges, and any estimated delivery range are displayed at checkout based on the items and delivery address. We currently ship only to destinations that Shopify allows you to select at checkout.

Orders containing multiple items may be produced by different facilities and may arrive in separate packages. Separate tracking numbers may be provided.

Tracking

When tracking is available, it will be sent to the email address used at checkout after the carrier receives the package. Tracking may take several business days to update after a shipping label is created.

Address changes and incorrect addresses

Review your shipping address carefully before placing an order. If you notice an error, contact support@wiredandgroundedco.com immediately. We cannot guarantee an address change after production begins or a shipping label is created.

If a package is delayed, returned, lost, or delivered incorrectly because the customer supplied an incomplete or incorrect address, any replacement or reshipment may require an additional charge.

Delays

Weather, holidays, customs, carrier disruptions, product shortages, and other events outside our control can delay production or delivery. Contact us if tracking has not updated for an unusual period, and we will help investigate.

Lost, damaged, or incorrect orders

If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and follow the photo and order-information instructions in our Refund and Return Policy.

If a shipment has not arrived, contact us promptly—and no later than 30 days after the estimated delivery date—with your order number and verified shipping address. We may ask you to check with the carrier or local post office while we investigate.

International orders, customs, and duties

International availability is determined at checkout. International shipments may be subject to import taxes, customs duties, brokerage charges, or other fees imposed by the destination country. Unless checkout expressly states otherwise, those charges are the customer's responsibility and are not included in the product or shipping price. Customs processing may delay delivery.

Contact

For shipping questions, email support@wiredandgroundedco.com and include your order number.